Privacy Policy

When you interact with our website or submit an enquiry, we may collect information such as:

• Your name
• Mobile or phone number
• Email address
• City, location or preferred showroom
• Vehicle or model you are interested in
• Information submitted through enquiry forms
• Test-drive or callback requirements
• Any other information you voluntarily provide to us

When you visit our website, certain technical information may be collected automatically. This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Website interaction information
• Referring website or advertising source
• Date and time of your visit

This information helps us understand how visitors use our website and improve website performance and user experience.

We may collect information when you:

• Fill out an enquiry form
• Request a callback
• Request information about a vehicle
• Request a test drive
• Contact us by phone
• Contact us through WhatsApp
• Visit or interact with our website
• Interact with our online advertisements
• Submit information through other communication channels provided on our website

We may use the information collected from you for purposes including:

• Responding to your enquiries
• Contacting you regarding your vehicle enquiry
• Providing information about Tata Motors vehicles and services
• Arranging a test drive
• Arranging a callback
• Providing vehicle quotations or offers
• Helping you connect with the relevant showroom or sales representative
• Responding to customer-service requests
• Improving our website and services
• Understanding website usage and visitor behaviour
• Measuring the performance of our advertising campaigns
• Preventing fraud, misuse or security issues
• Complying with applicable laws and regulations

We do not use your personal information for purposes unrelated to your enquiry unless permitted by applicable law or with your consent where required.

Our website may provide options to contact us through telephone calls and WhatsApp.

If you choose to contact us through these channels, information you provide may be used to respond to your enquiry and provide information about vehicles, offers, test drives, services or showroom-related assistance.

Third-party communication services such as WhatsApp may process information according to their own terms and privacy policies.

Our website may use cookies and similar technologies to:

• Maintain website functionality
• Understand how visitors use our website
• Improve website performance
• Measure advertising effectiveness
• Understand conversions and enquiries generated through advertisements

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

We may use Google Analytics, Google Ads and related Google technologies to understand website traffic, measure advertising performance and track actions such as enquiries, calls or other conversions.

These technologies may use cookies, advertising identifiers or similar technologies to measure interactions with our website and advertising campaigns.

The information collected may include website visits, pages viewed, interactions and conversion-related information.

We may use conversion tracking technologies to understand whether visitors who arrive through online advertisements complete actions such as:

• Submitting an enquiry form
• Clicking a WhatsApp button
• Clicking a phone or call button
• Requesting a callback
• Requesting a test drive

This information helps us understand the effectiveness of our advertising campaigns and improve our marketing activities.

We do not sell or rent your personal information.

We may share relevant information with authorized personnel, dealership representatives, service providers or technology providers where reasonably necessary to:

• Respond to your enquiry
• Provide requested services
• Process or manage your enquiry
• Arrange a test drive or callback
• Operate and maintain our website
• Analyze website and advertising performance
• Meet legal or regulatory requirements

We may also disclose information where required by law or where necessary to protect our legal rights, customers, website or business.

We take reasonable technical and organizational measures to protect the information collected through our website against unauthorized access, misuse, alteration, disclosure or destruction.

Our website may use HTTPS/SSL encryption to help protect information transmitted between your browser and our website.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, maintaining business records, resolving disputes and complying with applicable legal requirements.

The retention period may vary depending on the type and purpose of the information.

Our website may use third-party services for analytics, advertising, communication, hosting, website functionality and other business purposes.

These third-party providers may process information according to their own privacy policies and terms.

Examples may include services such as Google Analytics, Google Ads and WhatsApp.

We recommend reviewing the privacy policies of third-party services that you choose to use.

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Our website is not specifically directed toward children.

We do not knowingly collect personal information from children for purposes unrelated to providing our services.

If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.

You may contact us regarding your personal information if you:

• Believe information we hold about you is inaccurate
• Want to request correction of your information
• Have questions about how your information is being used
• Want to raise a privacy-related concern

Where applicable, we will handle such requests in accordance with applicable law.

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology or applicable legal requirements.

Any updated Privacy Policy will be published on this page with a revised Last Updated date.

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.